In an industry like travel and tourism, which is rapidly evolving, leaders like Aubrey Heldt are actively shaping its future. With a focus on a client-centric approach, he ensures service excellence. As the Managing Director at HTMC by Hariom Travels, Aubrey currently focuses on building strong partnerships and designing memorable travel experiences.
Spark Behind the Journey
Starting in the travel industry with Kanoo Travel, helped Aubrey gain an in-depth understanding of the core elements that go behind corporate travel and tourism. This role taught him to emphasize the operational side of the business — client servicing, travel management solutions, and the day-to-day mechanics that keep corporate travel running seamlessly. He reflects, “That hands-on experience shaped my approach to leadership and reinforced the importance of service excellence, strong relationships, and adaptability in an ever-evolving industry.”
Entering the travel industry with Kanoo Travel proved to be a pivotal point in his career, shaping him for future endeavours. Currently, as the Managing Director of HTMC by Hariom Travels, Aubrey’s focus is on elevating the travel experience through innovation, operational excellence, and lasting client relationships.
More about Aubrey Heldt’s Current Responsibilities
At HTMC by Hariom Travels, Aubrey leads the company’s overall strategy, operations, and growth initiatives. His role focuses on strengthening the company’s corporate travel portfolio, building sustainable client relationships, and ensuring service excellence.
Aubrey adds, “I oversee business development, financial performance, supplier partnerships, and team leadership — working closely with our management team to drive efficiency, innovation, and sustainable growth.
A key part of my responsibility is positioning HTMC by Hariom Travels as a trusted travel management partner by combining personalized service with modern travel solutions and technology.
In addition, as a member of the Middle East and Africa Advisory Board of Uniglobe, our Global Travel Network Partner. I ensure to bridge local realities with global standards to deliver safer, compliant, and cost-effective travel and turn regional complexity into a competitive advantage for clients and the network.”
Service that Speaks
HTMC by Hariom Travels is known as a trusted name in the industry, with unique offerings that make it stand apart from the competition. The company not just books travel, it delivers fully integrated travel management solutions tailored to each client’s needs. “From corporate travel to customized holidays and visa support, our focus is on efficiency, transparency, and seamless execution,” Aubrey shares.
The firm’s client-centric approach, strong global partnerships, and commitment to excellence have been driving it forward. He even mentions, “In a rapidly evolving travel landscape, our mission is to be a trusted partner that empowers businesses and travelers with reliability, innovation, and peace of mind.”
Innovation across the Travel Industry
With the rising influence of AI, the travel industry has also been reshaped. Aubrey reflects, “Technology, particularly Artificial Intelligence, is fundamentally reshaping the travel and travel management sector. At HTMC by Hariom Travels, we see AI not as a replacement for human expertise, but as a powerful enabler.”
AI enhances personalization by analyzing traveler preferences, booking patterns, and spending behavior to deliver smarter recommendations. By strengthening operational efficiency through automated bookings, predictive pricing insights, expense tracking, and real-time reporting, AI, combined with human skills, is reshaping how the travel industry operates.
The Future of Travel Management
With the rise in AI, the travel industry is entering a phase defined by smarter personalization, more flexibility, and data-driven decision-making. In the next few years, Aubrey believes three major trends will shape the sector
He mentions, “Hyper-personalized experiences will be the next big thing. Travelers will increasingly expect tailored itineraries, dynamic pricing, and AI-assisted recommendations that reflect their preferences, behaviors, and purpose of travel, whether corporate or leisure.
Also, we can expect integrated technology ecosystems; from AI and automation to blockchain and real-time analytics — technology will streamline bookings, enhance risk management, and enable more efficient corporate travel programs. Finally, sustainability and responsible travel will be the key elements in the transformation. Environmental and social considerations will become core to travel planning, with companies and travelers alike prioritizing green options and ethical partners.
Overall, the industry will shift toward a more agile, intelligent, and customer-centric model – where technology amplifies human expertise rather than replaces it.”
Connect with Aubrey Heldt on LinkedIn to gain industry insights.
Find HTMC by Hariom Travels on LinkedIn and visit their website to learn more.
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